Privacy Policy For Our Water Restoration Company
Who We Are
San Diego Water Damage Pros provides restoration services in San Diego, California. We handle water, fire, mold, and biohazard cleanup for homes and businesses. This policy explains how we collect, use, and protect information you share through our website. Your trust matters to us. We aim to keep your data safe while delivering quality service. Our work focuses on clear communication and secure handling of details related to your property and needs in San Diego, California. By using our site, you agree to this policy.
Information We Collect
We gather details you provide, like names and addresses, when you request services. Job details, such as property damage reports or photos, help us plan work. Device data, like browser type, and usage patterns improve our site. Cookies track visits to enhance user experience. We may receive information from service partners, like insurers, to coordinate jobs. All data collection supports our restoration work in San Diego, California, ensuring we meet your needs efficiently.
How We Use Information
Your information helps us deliver services like scheduling, estimates, and billing. We use it for insurance documentation, safety checks, and quality control. Customer support relies on clear data to answer questions. Site improvements come from usage trends. We prevent fraud by verifying details. Legal compliance may require data use, like tax records. Our focus is serving you in San Diego, California, with accurate, safe restoration work. Every use ties directly to getting your home or business back to normal.
Cookies and Similar Technologies
Cookies are small files that track site activity. They help us remember preferences and improve navigation. Types include session cookies for temporary use and analytics cookies for trends. You can limit or clear them in browser settings, but some site features may work less smoothly. We use cookies to make our website better for users in San Diego, California, without collecting sensitive details. Check your browser’s help menu for control options.
Sharing and Disclosure
We share data with service partners, like subcontractors, to complete jobs. With your okay, insurers get damage reports. Payment processors handle billing securely. Safety or legal needs, like audits, may require sharing. We never sell your information. Data stays within our trusted network in San Diego, California, to ensure quality restoration. If law requires disclosure, we comply narrowly. Our goal is protecting your details while meeting service needs.
Data Retention
We keep records as long as needed for operations, safety, taxes, or legal rules. Job reports may stay for years to track work quality. Billing data follows tax laws.
Photos or damage logs vary by project type. Once no longer needed, we securely dispose of data. Retention depends on regulations in San Diego, California, and the type of service provided. This ensures compliance and supports future reference if issues arise.
Your Choices and Rights
You can ask to see or update your information. Request deletion if it’s no longer needed, though some records stay for legal reasons. Limit data use by contacting us.
Manage cookies through your browser. Send written requests to our address in San Diego, California. We’ll respond promptly to clarify or adjust your data preferences. Your control over information helps us serve you better while respecting your needs.
Security
We protect data with restricted access and employee training. Physical locks and technical safeguards, like encryption, secure our systems.
No storage or transmission is fully hack-proof, but we take reasonable steps to guard your information in San Diego, California. Regular checks ensure our measures stay strong. If a breach happens, we act fast to limit impact and notify you as needed.
Children’s Privacy
Our services and website are not meant for children under 13. Accounts are for adults or authorized representatives only. We do not knowingly collect data from kids.
If we learn of such data, we delete it promptly. Our focus in San Diego, California is on adult clients needing restoration. Parents or guardians should contact us if they suspect their child’s information was shared.
Data Transfers
Some data may be processed by vendors outside San Diego, California. We choose partners with strong privacy protections. Reasonable measures, like secure agreements, guard your information during transfers.
This ensures your details stay safe while we manage restoration tasks. Our commitment to data security applies wherever your information is handled, keeping trust intact.
Changes to This Policy
San Diego Water Damage Pros may update this policy to reflect new practices or laws. The latest version will always be on this page.
Using our website after changes means you accept them. Check back regularly to stay informed. We aim to keep you aware of how we handle data in San Diego, California, with clear, fair updates.
Contact Us
For privacy questions or requests, send a letter to 550 W B St 4th Floor, San Diego, CA 92101, United States. We’ll respond quickly to address your concerns about data and services.
Definitions
Personal information: Details like name or address that identify you. Processing: How we collect, store, or use data.
Service providers: Partners helping with jobs, like subcontractors. Cookies: Small files tracking site use for better experience.